ASOA Program 

ASOA education: The forum for practice management professionals and industry partners to share resources, strategies, solutions, and more. Earn your COE, CME, and AAPC credits when you register for ASOA programming.

Your single registration fee includes unlimited crossover access to over 1,300 ASCRS and ASOA educational presentations (CME- and COE-accredited). Two general sessions and ten knowledge pathways address all aspects of practice management. Access to vital networking opportunities including roundtable discussions, Consultants on Call meetings, interactive panels, the ASOA Networking and Engagement Lounge and entry to the Exhibit Hall – encompassing over 300 exhibiting companies – are also included.

Registration is open to members and nonmembers (premium rates apply).

ASOA Annual Meeting registration is required to register for the ASOA Pre-conference Deep Dive sessions, ASOA Optional Lunches and the COE Exam. Separate registration and fees apply for these programs.

 

ASOA Pre-Conference Deep Dives

Friday, May 3

Attend specialized training and leadership sessions designed to power your practice and career. Seating is limited. Register early for your preferred selections.

Certified Ophthalmic Executive (COE) Review: Parts 1 & 2 ▼

Friday, May 3
8:00 a.m. – 5:30 p.m. (includes lunch)

Saturday, May 4
1:00 – 5:30 p.m.
Register | Attendee Limit: 50

One of several recommended COE study resources, this two-part class touches on each of the six COE exam domains. Attendance does not guarantee passage of the COE Exam.

ASOA Members: $400
Non-Members: $500

Practice Management Bootcamp ▼

Friday, April 13
8:00 a.m. – 5:00 p.m.
Register | Attendee Limit: 100

So, you’ve recently entered the ever-changing world of ophthalmic business and leadership ... Now what? Experienced subject matter experts will help you tackle practice management challenges in core areas, from quality measures and government regulations to improving practice performance through flow and efficiency. This is a must-attend if you're interested in learning more about the business of ophthalmology!

ASOA Members: $350
Non-Members: $450

The Ritz-Carlton Leadership Center: “Excellence in the Patient Experience & Memorable Customer Service”  ▼

Friday, May 3
8:00 a.m. – 5:00 p.m.
Register | Attendee Limit: 100

Part 1: Creating an excellent service culture for patients begins with creating trust.
To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, attendees will learn how service provider onboarding and empowerment drives an elevated patient experience.

Part 2: Service is the true brand differentiator, and authentic, personalized service is what drives customer loyalty.
To create customer loyalty, you must first elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as attendees are taken through The Ritz-Carlton methods for fulfilling unexpressed wishes and needs, learning to stay-in-the-moment, and creating personalized experiences that surprise and delight. Attendees will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in their employees.

ASOA Members: $350
Non-Members: $450

Human Resources: What Practice Leaders Need to Know  ▼

Friday, May 3
8:00 a.m. – 5:00 p.m.
Register | Attendee Limit: 60

This intensive HR course focuses on topics that practice leaders need to understand in order to succeed, including:

  • HR Compliance
  • Employee Personnel Files
  • Leadership Development
  • Hiring and Onboarding New Employees
  • Staff Orientation
  • Case Studies (interactive discussions on hot topics)

 

ASOA Members: $350
Non-Members: $450

Seven Habits of Highly Effective Leaders  ▼

Friday, May 3
8:00 a.m. – 5:00 p.m.
Register | Attendee Limit: 75

Every leader faces similar challenges in trying to optimize their practice. This course provides attendees with an in-depth understanding of seven proven habits for highly effective practice leaders to successfully navigate change, instill accountability, reduce system waste, increase access and practice financial margin, while enhancing the patient and provider experience. Learn how to build individual and team skills to develop a culture of accountability and engagement amongst physician, leadership, and staff to foster long-term cultural transformation. Through hands-on training, case studies and opportunities for audience participation, attendees will learn techniques they can implement in their practices to improve communication and effectiveness. Learn how to identify areas for targeted process improvement and develop an optimal team-based culture through successful change management techniques.

ASOA Members: $350
Non-Members: $450

Certified Ophthalmic Executive (COE) Exam  ▼

Tuesday, May 7
8:00 – 11:30 a.m.
Register | Attendee Limit: 50

No onsite registration permitted. ASOA Annual Meeting registration is required to register for the COE Exam. You must pre-register by 4/3/19.

ASOA Members: $250
Non-Members: $550
*ASOA Annual Meeting registration is required for the ASOA Pre-Conference Deep Dives and the COE Exam. To register for these workshops, please proceed through the registration process until you reach the corresponding registration page. Seating is limited. Separate registration fees apply.

 
 

ASOA Opening General Session

Saturday, May 4
9:00 – 11:00 a.m.

Keynote Speaker: Brad Montgomery

Embrace Your Awesomeness

Knowing that our people are our most valuable asset isn’t enough. We need to fully understand how to empower and inspire them. Brad Montgomery will use humor, stories, music, and other tools to illustrate ways to improve our ability to meaningfully encourage others. Discover ways to achieving untapped productivity and accuracy while creating and sustaining positivity, optimism, and meaningfulness in others. Focusing on the people side of business not only improves the bottom line, it can be enormously satisfying, inspiring, and sometimes very funny.

Join us after Brad’s session for a meet and greet with the speaker and special DVD sale.

 
 

ASOA Sunday General Session

Sunday, May 5
8:30 – 10:00 a.m.

Keynote Speaker: Cara Silletto, MBA

Staying Power: Why Your Employees Leave & How to Keep Them Longer

While some of today’s workforce is made up of deep-rooted, dependable staff, a larger number of positions are now a revolving door of employee turnover. Workforce thought leaders from Crescendo Strategies will share insight on why staffing is so challenging today and additional ways to gain greater staffing stability. Join us to learn how to slow the revolving door, more effectively manage the impending shorter-term workforce, and maximize the time you have with each employee.

Join us after Cara’s session for a meet and greet with the speaker and special book sale.

 
 

Roundtables

Saturday, May 4
11:00 a.m. – 12:00 p.m.

Check back soon for more information!  

 

Consultants on Call

Saturday, May 4–Tuesday, May 7
ASOA Networking and Engagement Lounge

Check back soon for more information!

BOOST: Business of Ophthalmology Standards

The BOOST track is a selection of ASOA CME-designated courses that provide physicians with essential business education to maximize practice efficiency and profitability.

BOOST courses focus on business topics of interest and value to physicians. This business track features courses that address:

  • Business Management and Strategies
  • Human Resources and Team Work
  • Electronic Health Records and Information Technology
  • Coding and Reimbursement
  • Risk Management and Compliance

Check back soon for more information!

Outpatient Ophthalmic Surgery Society (OOSS) Perspectives Meeting

Sunday, May 5
11:00 a.m. – 12:00 p.m.

Check back soon for more information!

 
 

Writer's Workshop and Luncheon

AE Editorial Advisory Board Bootcamp

Saturday, May 4
11:30 a.m. – 1:00 p.m.

Get published! A boot camp for developing your professional writing skills.

Solved a problem in your practice? Have a story you’d like to share with the wider world of healthcare administrators? Simply like to write and want to see your byline in print? This Lunch-n-Learn panel discussion will equip you with tools for getting published in professional business journals. Here, a panel of experienced and newbie AE writers will share their tips on how to get started, how to build your story or idea into a publishable article, and how to work with journal guidelines and editors. At session’s end, you’ll take home the seed of an article and a handout of curated tips for getting published. Sponsored by the AE Editorial Advisory Board. Enrollment is limited; register early. Your $35 ticket includes the session, boxed lunch and handouts. .

 
 

Administrator Beginner’s Circle (ABC)* Luncheon and Program*

Sunday, May 5
11:30 a.m. – 1:00 p.m.

Join members of the ABC group for a speed networking luncheon! Advanced registration required. Fee: $40.

*Attendance limited to ABC Group members with four years or fewer in ophthalmic practice management. Separate registration and fees apply.


 
 

COE Luncheon and Program*

Monday, May 6
11:30 a.m. – 1:00 p.m.

Join fellow COEs for an innovative lunch program on leadership presented by keynote speaker, Kevin Nourse. Advanced registration required. Fee: $55.

*Attendance limited to current COEs. Separate registration and fees apply.

 
 

Certified Ophthalmic Executive (COE) Exam

Tuesday, May 7
Registration Deadline: April 3, 2019. No onsite registration permitted.

*ASOA Annual Meeting registration is required to register for the COE Exam, Writer's Lunch, ABC Lunch and COE Lunch. Separate registration fees apply.